Telephone: 020 8989 5960

Late Night Pharmacy. Open 7.30am - 10pm Mon- Sat, 9am - 10pm Sunday

Repeat prescription collection and delivery service
We offer a repeat prescription collection and free delivery service from selected local surgeries. Please ask for details.

Medicines sales
We keep a wide range of over the counter medicines and also vitamins and mineral supplements.

Holiday healthcare
We can advise on medical requirements for travellers, including anti-malaria treatments.

Emergency supplies
If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we maybe able to help.

We must stress that this can only be done in genuine emergencies and it may incur a charge.

If you would like any more information about any of the services mentioned, please ask a member of staff or telephone the number on the website.

Comments, suggestions, complaints and compliments
Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have many comments, suggestions or complaints, please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complains. Our system meets national criteria. Our complaints manager will give you further information.

You may also seek advice from local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

Patient Advice & Liaison Service
Outer North East London community Service
4th Floor, Becketts House
2-14 Ilford Hill
Ilford
Essex
IG1 2QX

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.

ICAS Tel No. 0845 120 3724

Disabled customers
Our Premised are easily accessible for disabled customers and is wheelchair friendly. We also offer a free home delivery service in the local and surrounding areas.

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

When we are closed…
When this pharmacy is closed, health advice and information, including detail of other local health services, is available rounds the clock from NHS direct. You can use:
• NHS Direct Online at www.nhsdirect.nhs.uk
• NHS Direct Interactive on digital satellite TV
• The NHS Direct telephone service. Call 0845 4647